Solutions - SECURITY ARCHITECT / PROGRAM MANAGER

BUSINESS TRANSFORMATION LEADER

Outcome oriented technology leader with extensive experience in Telecommunication/Networking. Effective in creating and driving business initiatives and organizing complex projects and programs. Proven ability to creatively solve business or technology problems in a fast-paced environment. Experienced in creating and managing organizational strategy. Motivational team builder and mentor who empowers team members. 

Core Competencies

Business Analysis | Business & Technology Alignment | Technology Futurist | Organizational Strategy | Business Operations | Customer Success | Business Development | Stakeholder Relationship Management | Product Vision & Strategy | Program Management | Project Management | Agile Methodologies | Organizational Change Management | Vendor Management & Negotiation | Mergers & Acquisitions | Budgeting & Forecasting | Operational Excellence | Talent Development | Course Development & Delivery | Software Development & Testing

EXPERIENCE

Cisco Systems, Richardson, TX   2004 – Present

One of the market leaders for networking equipment and services for the Internet and corporate networks.

Sr. Business Operations Manager – Customer Assurance    2015 – Present

Customer Assurance (CA) organization responsibilities include, respond to individual and systemic escalations that put customers or Cisco at risk, ensure service readiness for new product introduction, quality insights, ease of doing business, customer experience and customer data privacy and protection.

· Develop organizational strategy to transform Customer Assurance organization to adapt to the fast- paced technology industry trends

· Define, measure and transform organizational success metrics to be outcome oriented

· Work on multiple initiatives to make the CA organization ready and relevant in the future

· Manage multiple projects to support data protection and privacy to secure Cisco’s customer data

Sr. Business Development Manager – World Wide Systems Engineering Sales    2012 – 2015

WWSE organization is comprised of 6000+ technical sales engineers who contribute $48B of annual revenue.

• Core business      development team member driving business strategy and operations for World      Wide Systems Engineering organization 
• Created FY business      strategy and supported metrics to measure the WWSE business
• Consulted with      Geo/Theater leads and Architecture leads to align their business with      Cisco’s Strategy
• Provided metrics      visualization on Tableau
• Analyzed and aligned      new business initiatives with Cisco’s goals. Initiatives included Customer      proof of concept labs $10M, Post Sales Technical Sales Specialist (PSTS)      ROI - $50M, TSN – ROI - $20M 
• Drove Interlock      between SE and Services organizations to reduce post-sales support time by      8%
• Created, managed      and delivered Services training catalogue specifically targeted for the      SEs
• Worked with      UT-Austin University to incubate internship projects to help students gain      industry experience

Customer Success Manager – Cisco Services       2011 – 2012

Cisco Services organization contributes a $12B revenue annually. Services organization constitutes both reactive and proactive service offers. The service organization is transitioning from traditional Level 1 to Level 4 services organization.

• Led a new business      development opportunity based on new services consumption models, which      contributed to $4M revenue in 2012
• Evaluated services      strategy - Identified process gaps and collaborated with sales to address      the gaps
• Improved customer      satisfaction on Service Provider, Enterprise and Partner accounts from      4.2/5 to 4.6/5
• Identified $4M of      product sales opportunity in 2012
• Successfully trained      new team members on service delivery tools (Depot Sparing, Asset Recovery,      Install Base Management etc.), Executive Communication, Excel, PowerPoint      and Web Development

Program/Project Manager – Cisco Services     2010 – 2011

• Managed SLA for      Time Warner Cable and reduced SLA non-conformance cost by $200K in 2011
• Formulated ideas      to enhance Joint Business Review with customers to drive business outcomes
• Implemented      Service Assurance Roadmap (SAR) for customers to help them transition to service-assured      network. SAR is based on a defined, measurable, integrated architecture,      the roadmap is about delivering true business agility

Sr. Software Engineer – Engineering    2004 – 2010

• Designed and developed,      generic network management software for Cisco’s IOS (Internetwork      Operating System) on LINUX based routers
• Directed an      offshore development team at Cisco, China to test performance of SIP      (Session Initiation Protocol) servers
• Marketing project      for Internet Business Services Group - Sized U.S. “Mobile Payment” market      and identified an estimated value proposition of $128M by 2013

Adjunct Professor  2014 – Present

Teach Python programming for graduate and undergraduate business school students at University of Dallas

Teach Linux, Python and ITIL courses at Dallas Community College

Key member of Advisory Board for Dallas community college 

dynamicsoft, Parsippany, NJ  2003 – 2004

Leader in Session Initiation Protocol (SIP) technology. dynamicsoft's portfolio of carrier-class infrastructure technology enables wireless and wireline service providers to quickly develop and deploy "subscriber-aware" IP communications services using voice, video, messaging, presence awareness and other real-time capabilities.

Technical Lead

Served as a trusted advisor for leaders, product managers and other IT teams to help develop product roadmaps. Responsible for oversight of all activities related to planning, design, development, implementation, delivery and operations of SIP product.

· Implemented robust Voice Over IP (Internet Protocol) solution using SIP

· Spearheaded a six member off-shore team Persistence Systems to test “Push To Talk” solution for Nextel

Teltier Technologies - Parsippany NJ     2000 – 2003

Teltier pioneered the new market segment of presence and availability-based communications in Mobile Networks.

Technical Lead/Co-Founder

• Created wireless application      platform based on Presence and Availability Management specification
• Initiated and led 20-member      offshore team from Mindtree Consulting to design      and implement a real-time rule-based engine and mobile applications
• Assessed many companies for Merger      & Acquisition, assisted in closing the deal with dynamicsoft for $5M 

Lucent Bell Labs    1998 – 2000

Datanet Corporation   1997 – 1998

EDUCATION

Master of Business Administration

The University of Texas at Austin, McCombs School of Business - 2009

Bachelor of Engineering in Computer Science

Bangalore University, India

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP) - Certificate # 1310951 | January 2010 – January 2021 

ITIL Expert - Certificate # GR761000245KH | July 2011 

PROSCI - Change Management Certification – July 2016

Professional Scrum Master, Scrum.org License #: 000347441 | Since February 2014

Masters Certificate in Project Management – George Washington University – May 2007

Cisco Security Ninja – Green Belt - 2018

Enrolled Certification Courses: TOGAF 9, CISSP-Security