BUSINESS TRANSFORMATION LEADER
Outcome oriented technology leader with extensive experience in Telecommunication/Networking. Effective in creating and driving business initiatives and organizing complex projects and programs. Proven ability to creatively solve business or technology problems in a fast-paced environment. Experienced in creating and managing organizational strategy. Motivational team builder and mentor who empowers team members.
Business Analysis | Business & Technology Alignment | Technology Futurist | Organizational Strategy | Business Operations | Customer Success | Business Development | Stakeholder Relationship Management | Product Vision & Strategy | Program Management | Project Management | Agile Methodologies | Organizational Change Management | Vendor Management & Negotiation | Mergers & Acquisitions | Budgeting & Forecasting | Operational Excellence | Talent Development | Course Development & Delivery | Software Development & Testing
Cisco Systems, Richardson, TX 2004 – Present
One of the market leaders for networking equipment and services for the Internet and corporate networks.
Sr. Business Operations Manager – Customer Assurance 2015 – Present
Customer Assurance (CA) organization responsibilities include, respond to individual and systemic escalations that put customers or Cisco at risk, ensure service readiness for new product introduction, quality insights, ease of doing business, customer experience and customer data privacy and protection.
· Develop organizational strategy to transform Customer Assurance organization to adapt to the fast- paced technology industry trends
· Define, measure and transform organizational success metrics to be outcome oriented
· Work on multiple initiatives to make the CA organization ready and relevant in the future
· Manage multiple projects to support data protection and privacy to secure Cisco’s customer data
Sr. Business Development Manager – World Wide Systems Engineering Sales 2012 – 2015
WWSE organization is comprised of 6000+ technical sales engineers who contribute $48B of annual revenue.
Customer Success Manager – Cisco Services 2011 – 2012
Cisco Services organization contributes a $12B revenue annually. Services organization constitutes both reactive and proactive service offers. The service organization is transitioning from traditional Level 1 to Level 4 services organization.
Program/Project Manager – Cisco Services 2010 – 2011
Sr. Software Engineer – Engineering 2004 – 2010
Adjunct Professor 2014 – Present
Teach Python programming for graduate and undergraduate business school students at University of Dallas
Teach Linux, Python and ITIL courses at Dallas Community College
Key member of Advisory Board for Dallas community college
dynamicsoft, Parsippany, NJ 2003 – 2004
Leader in Session Initiation Protocol (SIP) technology. dynamicsoft's portfolio of carrier-class infrastructure technology enables wireless and wireline service providers to quickly develop and deploy "subscriber-aware" IP communications services using voice, video, messaging, presence awareness and other real-time capabilities.
Served as a trusted advisor for leaders, product managers and other IT teams to help develop product roadmaps. Responsible for oversight of all activities related to planning, design, development, implementation, delivery and operations of SIP product.
· Implemented robust Voice Over IP (Internet Protocol) solution using SIP
· Spearheaded a six member off-shore team Persistence Systems to test “Push To Talk” solution for Nextel
Teltier Technologies - Parsippany NJ 2000 – 2003
Teltier pioneered the new market segment of presence and availability-based communications in Mobile Networks.
Lucent Bell Labs 1998 – 2000
Datanet Corporation 1997 – 1998
Master of Business Administration
The University of Texas at Austin, McCombs School of Business - 2009
Bachelor of Engineering in Computer Science
Bangalore University, India
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Project Management Professional (PMP) - Certificate # 1310951 | January 2010 – January 2021
ITIL Expert - Certificate # GR761000245KH | July 2011
PROSCI - Change Management Certification – July 2016
Professional Scrum Master, Scrum.org License #: 000347441 | Since February 2014
Masters Certificate in Project Management – George Washington University – May 2007
Cisco Security Ninja – Green Belt - 2018
Enrolled Certification Courses: TOGAF 9, CISSP-Security
If this profile meets your needs please contact us. We have several qualified individuals for each position.